Support

Support Forums

Many common questions and answers can be found in the Alganon Forums, which can be found here:
http://steamcommunity.com/app/350660/discussions/

E-mail

You can e-mail Alganon Support at support@qol.com.

MyAlganon Ticket System

You can submit a ticket for help one of two ways:

In-game

Our CSGMs are often in-game and available to help! If you would like to get a hold of a CSGM, please submit a ticket through the ticket system and a CSGM will respond to your issue as soon as possible.

As always, our community is a fantastic source of information, so feel free to ask your question in general chat or a forum posting - there's a good chance another player can answer your question or point you in the right way!

We look forward to helping you. Enjoy your adventures in Alganon!

Steam User Login - New Users Only!

If you are new to the game, and when you try to login using your Steam account, you are given an incorrect password prompt, this means that someone else is using the same Steam alias as you.

If you are new to the game, and when you try to login using your Steam account, you are given an incorrect password prompt, this means that someone else is using the same Steam alias as you.

When you login with Steam, the only info that Steam gives us access to, are your Steam ID and alias. Hence the problem.

WORK AROUND


There are two ways to fix this. Pick one:

  • Change your Steam alias to something different than the current one, then try to login again with the Steam login button
  • Create an Alganon account on http://www.myalganon.com/account/create. Then use that username and password info log in. In this case, do NOT use the Steam login method.

    If you create an account on MyAlganon.com, you can still use the Steam client to log in. In which case, you can just use either the Alganon username/password or the Steam login button once the game starts.


Known Issues

For a list of recent fixes, see the download page.

  • Keep doors aren't always functioning correctly to allow passage into Keeps
  • Skitter Ambushers are not spawning for the quest "Not All That Chatters"
  • Characters cannot be rotated during character creation
  • Companions and pets spin in circles and don't stand still as they should in areas around Uz'ak
  • Rugged Yell is not always applying the attack buff correctly to players
  • An error message pops up when switching categories in a ticket
  • The Ranger's Point Blank Shot skill does not fling enemies backward
  • There are a small number of Studies listed in the Library that aren't available in the game
  • The MyAlganon.com website is not updating to show newly created characters.  We are investigating the cause of this
  • These NPCs are not always available at their spawn location: 
    • Captain Far'uk Gil-arr
    • Maggothead
    • Slagmaster Muglump
    • Warden Lenwae
    • Skittlar
    • Westport Flight Master
    • Greenvale Flight Master