Can't log in
Posted 10 June 2011 - 10:46 AM
When I open my launcher it gets stuck on fetching character list.
Sometimes I get in but then it gets stuck on Connecting to world.
Can someone please help ???
Is this your first time trying to connect to the game or have you been able to connect properly in the past?
If it's your first time trying to connect, I would recommend checking your firewall settings to make sure that both the Alganon Launcher and Alganon Client are being allowed through properly. You may also want to temporarily disable any anti-virus programs just in case they are interfering in any way with the connection process.
If you've been able to connect properly before and have just recently started having connection issues, you can try deleting (or renaming) the Alganon folder found in your Documents directory. This folder holds various settings and options data that has been known to give people problems in the past. After deleting (or renaming), the next time you run your Alganon client a new folder will be created in its place.
Let me know if either of these options help you and we can go from there.
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