I put in a ticket about a week ago and have had 0 response from anyone. My ticket I put in for was about me trying to update my credit card and it won't allow me to do so. Please someone help me! thanx.
Need Help With Ticket
Started by gandrel, May 25 2010 09:32 AM
7 replies to this topic
#2
Syzmic
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- LocationWigan. UK
Posted 25 May 2010 - 09:57 AM
Have you tried logging into MyAlganon.
Goto My Account/Billing info/Payment method.Change details there and save.
If you have then send an e-mail to them only thing i can think off.
Sorry if you have tried this
Goto My Account/Billing info/Payment method.Change details there and save.
If you have then send an e-mail to them only thing i can think off.
Sorry if you have tried this
#3
Parilis
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- QOL Staff
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CSGM
Posted 25 May 2010 - 05:18 PM
I do remember seeing that issue, and I'm certain I left a comment on it as well. I'll have to see if there was an issue with the comment going through, but in the meantime can you please give us any sort of message you're receiving when you try to update the information on MyAlganon.com?
#4
gandrel
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Posted 25 May 2010 - 09:48 PM
I do remember seeing that issue, and I'm certain I left a comment on it as well. I'll have to see if there was an issue with the comment going through, but in the meantime can you please give us any sort of message you're receiving when you try to update the information on MyAlganon.com?
Just to make things clear, I am using my debit card that has expired and has been renewed with the same numbers just new date and new code on back. Here is the message I get when entering it: Unable to update subscription - Error details: Invalid credit card number.
:woot:
#6
Parilis
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- QOL Staff
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CSGM
Posted 07 June 2010 - 07:15 PM
We've confirmed that there is an issue and are currently looking into it, but it's taking longer since it's an issue that deals with our 3rd party billing company as well. We're still diligently working towards a quick solution though.
#7
gandrel
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Posted 08 June 2010 - 08:52 AM
So in other words... you forgot me. It's all good. lol
I did get it working, to let you know. What I had to do was take out all my info and hit Apply. I came back into the billing page and retyped my card and it worked. So ya, any who I'm good now, but, maybe I found a bug of some sorts for you guys? Thanx!
I did get it working, to let you know. What I had to do was take out all my info and hit Apply. I came back into the billing page and retyped my card and it worked. So ya, any who I'm good now, but, maybe I found a bug of some sorts for you guys? Thanx!
:woot:
#8
Padreic
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Lead CSGM / Spreader of Chaos
Posted 08 June 2010 - 05:24 PM
Yup, we're getting the parent issue dealt with so that people don't run into the same thing you did. Thanks for the update. 
I'm currently drinking a Pepsi. Doesn't matter when you read this, it's most likely true.
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