Need Help With Ticket
Posted 25 May 2010 - 05:18 PM
Posted 25 May 2010 - 09:48 PM
I do remember seeing that issue, and I'm certain I left a comment on it as well. I'll have to see if there was an issue with the comment going through, but in the meantime can you please give us any sort of message you're receiving when you try to update the information on MyAlganon.com?
Just to make things clear, I am using my debit card that has expired and has been renewed with the same numbers just new date and new code on back. Here is the message I get when entering it: Unable to update subscription - Error details: Invalid credit card number.
Posted 08 June 2010 - 08:52 AM
I did get it working, to let you know. What I had to do was take out all my info and hit Apply. I came back into the billing page and retyped my card and it worked. So ya, any who I'm good now, but, maybe I found a bug of some sorts for you guys? Thanx!
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