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[Padreic]

Alganon Newsletter April 2010

Summary
We're gearing everything up for the official release of Alganon later this month. In this issue of the newsletter we're laying out the details of the new features coming soon as well information about our new Double Dip Trial, the new website and refund and referral information etc. We've got a lot going on and hope you'll join us for the offical launch coming in late April.

Exciting New Features
Our new Tribute Market will be debuting in the official release of Alganon. Tribute is a new form of currency in the world of Alganon. You'll be able to purchase Boons to help increase study times or purchase items such as vanity pets, mounts, potions and elixirs, boxed item-sets and individual items.

There are new starter areas which introduce you to the lore of Alganon and show you some of the deities "in person" as you start the game. Asharr will start at the Temple of Argon while their counterparts the Kujix will be starting in the Temple of Xukiss.

World Instances are also coming in the official release of Alganon. They will allow parties of brave adventurers to tackle advanced content with challenging boss encounters and exciting new loot! So, new quests to complete, new places to explore and new creatures to test the mettle of players of every level.

Improvements
We've been working very hard at resolving issues and improving the over all look and feel of the game. This release will also have a whole new UI which gives Alganon its own unique identity. We have completely re-done the artwork and overhauled the user interface to provide a more unique and distinct feel for Alganon. More work will come post-release, but you will be pleased with this first pass.

Our character creation system has also received a major upgrade. Players will now be guided through an on-screen wizard to aid in the creation of new characters. This new system provides plenty of descriptions to aid you in making decisions during the creation process.

Also added are brand new NPC navigation and pathfinding system for the non-player characters (NPCs) in Alganon. The network transport layer has been revamped, the load times have been decreased and various optimization and additional gameplay enhancements have been added.

A varied collection of dungeon instances have been unlocked, allowing for players of all levels to explore previously unseen areas of the world and discover the secrets (and the dangers) that lie within.

Starter areas for both the Asharr and Kujix have been completely redesigned and now offer a much more complete and unique starter experience for new and old players alike. Alganon continues to offer a great new and growing true persistent fantasy world for gamers to enjoy.

For full details visit the new Features page on Alganon.

New Website
To go along with our new UI we're redesigning the Alganon website to provide a new look and feel which closely resembles the look of the new in-game user interface. We're adding several great new community features on the front page, a Server Status monitor, a Recent Level Ups section that will track the community in real-time and show recent progress made by our players and a Characters section that will announce to the world whenever a new character is created on any of the live servers.

The new website will greatly enhance the user experience by adding a new, easy-to-use navigation system that will allow visitors to the site to find the information they are looking for immediately.

There is also great new functionality that will been added to the MyAlganon site and players will be able to purchase Tribute and items from the market through the online Tribute Market System.

Earn Tribute for Referrals
Refer a friend to Alganon and when your friend purchases the client you will have 500 Tribute added to your account! You will be able to refer your friends to Alganon through the myalganon.com website. Offer available only to players who have purchased Alganon.

Refund Information
We are at the start of April, and there has been quite a bit going on here at Quest Online as we get ready for the official launch of Alganon later this month. Behind the scenes we've been working on a special deal that is unheard of in the MMO industry. We appreciate you as a customer, and our goal is for you to have a great experience with us. One that's so great that you will tell your friends and family about us and have them join you in the game world of Alganon. So we're offering you a FULL refund for your pre-paid subscription once Alganon is officially released. Simply email a copy of your receipt or contact us with your order number (if you have it), MyAlganon login name and the last four digits of the card you used at refunds@qol.com.

Double Dip Trial
Not wanting to restrict new people from taking the time to explore Alganon, we have created a new Double Dip Trial system. So you can get two great scoops of Alganon game play, one week in the current game system and an additional week once the official launch happens. This grants players the opportunity to see the game before and after. If you haven't tried Alganon, don't wait any longer click here to sign-up and start your adventure today.

[Hakiem]

Refund Information
Simply email a copy of your receipt or contact us with your order number, MyAlganon name and the last four digits of the card you used at refunds@qol.com

Oh?

You mean a copy of those receipts that never went out because of a snaffu in the billing system way back then?

I'll have to go see if I can find them.

Just Me,
Tim

[Padreic]

Oh?

You mean a copy of those receipts that never went out because of a snaffu in the billing system way back then?

I'll have to go see if I can find them.

Just Me,
Tim

There's little point in trying to stir the pot. To address your comment, though, receipts were hand-created by me and e-mailed to any player who contacted support and asked for them. This was communicated to the community, and I created and sent out hundreds of receipts. So yes. Those receipts.

Also, notice the "or" - if you don't have a reciept, send the requested applicable info. Either works.

[Hakiem]

There's little point in trying to stir the pot. To address your comment, though, receipts were hand-created by me and e-mailed to any player who contacted support and asked for them. This was communicated to the community, and I created and sent out hundreds of receipts. So yes. Those receipts.

Also, notice the "or" - if you don't have a reciept, send the requested applicable info. Either works.

Pots always need stir-ing....
So where is do I find my order number??

Just Me,
Tim

[Jaede6]

I have to say, I was extremely pleased to open my email this morning and find a newsletter. Regardless of the information (which, btw, sounded good, although I must admit I've only skimmed the newsletter so far), it was so nice to see the effort that is being made to keep us in the loop about developments. Each day I find something more that makes me want to hang around and see what happens.

Thanks and keep up the good work! I'd give you all hugs, but that would just slow you down I fear. I'll save them for after the re-release.

[allisyia]

Thanks for the informative and hopeful newsletter ^^

I do have a receipt, received 24 Oct 09. Look for something like this in your email, Hakiem:

Thank you for purchasing ALGANON from Quest Online on Sat, 24 Oct 2009 07:37:12 -0700. The following email is a summary of your order. Please use this as your proof of purchase.

YOUR ORDER AND BILLING INFORMATION

Order Date: Sat, 24 Oct 2009 07:37:12 -0700

[Hakiem]

Thanks Allisyia. But don't have that.

But I think Padreic and I have it down - done - did.

Thanks for all the help, an ol' fart needs all the help he can get. Now if I can just find a nice girl-scout to help me cross the street.

Just Me,
Tim

[Padreic]

Now if I can just find a nice girl-scout to help me cross the street.

Buy a box of cookies while you've got her there! Mmm... cookies

[girlgeek]

Buy a box of cookies while you've got her there! Mmm... cookies

I don't want a refund if to get in on the f2p monthly deal I'm just going to have to re-purchase the game.

I'm assuming since I ALREADY paid for the game with the pre-order previously (like months and months ago), that all I will need to do is re-download the client and log in now, huh? OR...do I have to get a refund and start all over if I wanted to play now?

[allisyia]

The way I understand it is that refunds are for pre-paid subscriptions only, not for the game client itself. There is still a charge for the game client, but given that you already purchased it, you will be fine just re-downloading the game.
(Unless I've completely misunderstood something, that is).

Look forward to seeing you in-game, girlgeek, give me a shout once you know which side and what name ^^

p.s. I forgot to say, I'm holding off playing again until after the (re) launch because I was disconnecting so much it was difficult to stay in-game. I'm exciting about coming back, though, and hope to see plenty of the old familiar faces, as well as lots of new ones ^^

[Soupdragon]

I think Allisyia is right, the refund is just for the pre-paid subs NOT the game client cost.

Back home in a few days so hopefully get some time to play again.

[Padreic]

Correct - the refunds are for the subscriptions, not the game client itself. If you bought the client, you're good to go

[Padreic]

Subscription refunds were submitted and processed! We're following up with the random e-mail addresses that were bounced back to us for whatever reason, so if you haven't received an e-mail from PayPal and were notified that you would be, please check your spam filter, MyAlganon account inbox, forum PM or e-mail for a message from PayPal and/or QOL.

[Soupdragon]

Got my refund through today

Thanks to everyone at QoL, top banana!

Now just got to wait for the Dollar/Euro rate to improve before I withdraw from Paypal, coz its utter pants atm.

[allisyia]

My refund went through yesterday with no hitches. Thanks to everyone who facilitated this ^^